Orders placed Monday through Friday (excluding public holidays and National holidays) will be processed and shipped within 2-5 business days once the payment confirmation success. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email when the order has shipped.
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
Any broken product upon receiving you would like to return and service must be sent back to Alenka and Margo within 30 days of receipt of product. Items are eligible for an exchange for up to 14 days after the receipt of product.
Please allow up to 14 business days for your return to be processed. Business days are Monday- Friday except for public holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at firstname.lastname@example.org or by phone +62 812 1351-0993 between 8am-10pm, Monday- Thursday and 8am-6pm Friday-Sunday, Jakarta Time (+7).